WHY US?
A. Armstrong Roofing Est. 1976 would like to show our customers our certifications of competency. Customer service skills are just as important as having the knowledge and skill to repair a roof. When purchasing our services and products, we guarantee our customers value for money. We have a wide range of services and products, and we always listen to what our customers have to say.
Customer Care
A.Armstrong Roofing Est.1976 believe that excellent customer service is just as important as having the knowledge and skill to repair a roof. There are certain skills we constantly teach our employees to ensure that all of our customers are treated with the "wow" factor...
1. Patience
Great service beats fast service every single time. We'd rather take
our time and get the job done right!
2. Attentiveness
The ability to really listen to our customers is so crucial for providing great service.
3. Clear Communication Skills
We make sure we're getting to the problem at hand quickly; you don't need to hear our life story or how our day is going.
4. Ability to use positive language
We have created a positive and happy workforce here at A.Armstrong Roofing Est.1976 and like to project this through possitive language between our staff and customers.
5. Knowledge of product
We maintain a detailed knowledge of how our products work, giving us the ability to help customers when they run into problems.
Great service beats fast service every single time. We'd rather take
our time and get the job done right!
2. Attentiveness
The ability to really listen to our customers is so crucial for providing great service.
3. Clear Communication Skills
We make sure we're getting to the problem at hand quickly; you don't need to hear our life story or how our day is going.
4. Ability to use positive language
We have created a positive and happy workforce here at A.Armstrong Roofing Est.1976 and like to project this through possitive language between our staff and customers.
5. Knowledge of product
We maintain a detailed knowledge of how our products work, giving us the ability to help customers when they run into problems.
6. Time Management Skills
We get our customers what they want in an efficient manner. We appreciate that your time is valuable, so we'll work hard to identify the right solution for you.
7. Tenacity
Great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing a first class service!
8. Ability to handle surprises
Every customer is different, as is every project. Every now and then we get thrown a curve ball, but through experience we've learnt to think on our feet and install this into our staff. We have a quick system for problems we come across that have never been encountered.
9. Willingness to learn
We seek to improve what we do. Whether it's products, marketing or helping customers, we constantly invest in our skills making sure we don't get left behind.
10. Closing Ability
This has nothing to do with 'closing sales' or other related terms.
We have the ability to close any project with confirmed satisfaction from our customers, leaving them with the feeling everything has been taken care of.
We get our customers what they want in an efficient manner. We appreciate that your time is valuable, so we'll work hard to identify the right solution for you.
7. Tenacity
Great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing a first class service!
8. Ability to handle surprises
Every customer is different, as is every project. Every now and then we get thrown a curve ball, but through experience we've learnt to think on our feet and install this into our staff. We have a quick system for problems we come across that have never been encountered.
9. Willingness to learn
We seek to improve what we do. Whether it's products, marketing or helping customers, we constantly invest in our skills making sure we don't get left behind.
10. Closing Ability
This has nothing to do with 'closing sales' or other related terms.
We have the ability to close any project with confirmed satisfaction from our customers, leaving them with the feeling everything has been taken care of.
Value for Money
When purchasing our services and products, we guarantee our customers value for money. Here at A.Armstrong Roofing Est.1976 we continuously seek improvement for the services we provide. Good practice is acheived through planning, and a thorough and clear approach to all activities within the company.
Our business complies with all statutes and regulations connected with any of our services or products. We constantly carry out assessments in health and safety, control, financial, financial health, and business risks.
Our business complies with all statutes and regulations connected with any of our services or products. We constantly carry out assessments in health and safety, control, financial, financial health, and business risks.
Achieving VFM is also often described in terms of the 'three E's'
01 ECONOMY
Carefully use resources to save expense, time or effort.
02 EFFICIENCY
Delivering the same level of service for less cost time or effort.
03 EFFECTIVENESS
Delivering a better service or getting a better return for the same amount of expense, time and effort.
F.A.Q's
We have put together a list of questions most commonly asked by our customers. If you still aren't sure about something, don't hesitate to give us a call for more free advice.
Q. Do you do free estimates?
A. Yes, give us a call and we can arrange a free estimate at a time that suits you.
Q. Can I get a price over the phone?
A. No, we need to physically see the job in hand and assess what options you have.
Q. Do I need to be in when you call out?
A. Yes, ideally the property owner (the person who is going to pay for the work) should be present so we can discuss your options. In certain circumstances an adult family member, employee or friend will be sufficient.
Q. Will I have to wait in all day to be seen?
A. Once we arrange a date we will give you a time within the hour - say between 1pm-2pm.
Q. How long will it take to measure up the job?
A. Depending on the size of the project, this normally takes between 10 and 20 minutes.
Q. How long will it take to recieve my price?
A. Once we have measured up we will either give you a detailed price instantly or within 24 hours.
A. Once we have measured up we will either give you a detailed price instantly or within 24 hours.
Q. How soon can you start the job?
A. Once we get the go-ahead a start date will be decided between us and the customer, normally within 2 weeks. Although we can be onsite the next day if your job is an emergency repair.
Q. What will happen with any rubbish from job?
A. We will take care of any rubbish and ensure that this is removed and disposed of.
Q. When do I pay for job?
A. Depending on the size of the job you could pay a deposit, then full payment will be made on completion.
Q. Do you carry out insurance work?
A. Yes, we can give you a price for insurance (storm damage).
Q. My roof is leaking - what should I do?
A. Give us a call and we can recommend what to do next.
Q. Our roof is very awkward and difficult to get to, do you use scaffolding?
A. Yes we have our own and we work closely with local scaffolders. We take care of everything when it comes to your roof!
A. Once we get the go-ahead a start date will be decided between us and the customer, normally within 2 weeks. Although we can be onsite the next day if your job is an emergency repair.
Q. What will happen with any rubbish from job?
A. We will take care of any rubbish and ensure that this is removed and disposed of.
Q. When do I pay for job?
A. Depending on the size of the job you could pay a deposit, then full payment will be made on completion.
Q. Do you carry out insurance work?
A. Yes, we can give you a price for insurance (storm damage).
Q. My roof is leaking - what should I do?
A. Give us a call and we can recommend what to do next.
Q. Our roof is very awkward and difficult to get to, do you use scaffolding?
A. Yes we have our own and we work closely with local scaffolders. We take care of everything when it comes to your roof!
Accreditations
A.Armstrong Roofing Est.1976 are proud to show our customers our certifications of competency, authority and credibility providing quality assurance.
We have our hearts set on being the best roofing company in the industry and follow all government guidelines regarding building regulations, health and safety; all of which contributes to our ability to provide customer excellence.
A.Armstrong Roofing Est.1976 are proud to show our customers our certifications of competency, authority and credibility providing quality assurance.
We have our hearts set on being the best roofing company in the industry and follow all government guidelines regarding building regulations, health and safety; all of which contributes to our ability to provide customer excellence.
Competent Roofer
CompetentRoofer is the Government-licenced Competent Person Scheme that allows professional roofing contractors to self-certify that their roof refurbishment work complies with Building Regulations within England and Wales. The scheme encompasses all roofing types for domestic and commercial properties.If 50% or more of your roof needs to be replaced, then under the Building Regulations, your Local Authority needs to be notified a minimum of 48 hours before work commences. If you don’t then you risk a fine of up to £5,000, plus the cost of putting the work right if it isn’t up to the required standards.
By using a CompetentRoofer member, property owners will save not only time and money but will have the added reassurance that the work carried out meets the exacting standards of the Building Regulations.
Regulation
– CompetentRoofer members are compliant and up to date with the Building Regulations
Reliability
– CompetentRoofer members are professional contractors who are thoroughly audited and inspected prior to acceptance and undergo regular inspections thereafter
Reassurance
– A ten year insurance-backed guarantee is included with notification of roof refurbishment works up to a value of £50,000 where the building height is four storeys or less (also available for commercial/industrial works).
National Federation of Roofing Contractors
The NFRC is the largest and most influential roofing trade association in the UK, promoting quality contractors and quality products, ensuring that its members are at the forefront of all roofing developments.
NFRC actively ensures that all members offer high standards of workmanship and sound business practice through a strict code of practice and vetting procedure, including site inspections and adhering to the Government endorsed standards. The Federation also offers training services, technical advice, and represents member interests to the wider construction industry and Government.
A.Armstrong Roofing Est.1976 are proud to show our customers our certifications of competency, authority and credibility providing quality assurance.
We have our hearts set on being the best roofing company in the industry and follow all government guidelines regarding building regulations, health and safety; all of which contributes to our ability to provide customer excellence.
01914168848adam@armstrongroofing.expert
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