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A ARMSTRONG ROOFING CONTRACTORS ESTABLISHED 40 YEARS PROFESSIONAL ROOFING COMPANY 23 STIRLING CLOSE, WASHINGTON, TYNE & WEAR, ENGLAND,UK ROOFER

CUSTOMER CARE

Customer Care

A.Armstrong Roofing Contractors believe that excellent customer service is just as important as having the knowledge and skill to repair a roof. There are certain skills we constantly teach our employees to ensure that all of our customers are treated with the "wow" factor...

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1. Patience 

Great service beats fast service every single time. We'd rather take

our time and get the job done right!

2. Attentiveness

The ability to really listen to our customers is so crucial for providing great service.

4. Ability to use positive language

We have created a positive and happy workforce here at A.Armstrong Roofing and like to project this through possitive language between our staff and customers.

3. Clear Communication Skills

We make sure we're getting to the problem at hand quickly; you don't need to hear our life story or how our day is going.

7. Tenacity

Great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing a first class service!

9.Willingness to learn

We seek to improve what we do. Whether it's products, marketing or helping customers, we constantly invest in our skills making sure we don't get left behind.

10. Closing Ability

This has nothing to do with 'closing sales' or other related terms.

We have the ability to close any project with confirmed satisfaction from our customers, leaving them with the feeling everything has been taken care of.

8. Ability to handle surprises

Every customer is different, as is every project. Every now and then we get thrown a curve ball, but through experience we've learnt to think on our feet and install this into our staff. We have a quick system for problems we come across that have never been encountered.

6. Time Management Skills

We get our customers what they want in an efficient manner. We appreciate that your time is valuable, so we'll work hard to identify the right solution for you.

5. Knowledge of product

We maintain a detailed knowledge of how our products work, giving us the ability to help customers when they run into problems.